Salesforce¶

Salesforce is a global leader in customer relationship management (CRM) software that helps businesses manage their sales, customer service, marketing, and more. It offers cloud-based applications and platforms, such as Sales Cloud, Service Cloud, Marketing Cloud, and the Salesforce Platform, which enable companies to connect with customers in innovative ways. The Salesforce application allows you to retrieve the Salesforce availability status for each instances distributed over the three big regions EMEA, APAC, NA. Status information can be visualized from the Salesforces website. Options

Name*: Just a simple label to find it easier in the SenHub's interface
Description: Description for your own usage only.
Group: optional — assign this instance to a group to organise it within SenHub.
Location: The chosen region to show status for. The options are:
- No Choice — Show status info for all regions.
- APAC — Only return Asia/Pacific instances status.
- EMEA — Only return Europe/Middle East/Africa instances status.
- NA — Only return North America instances status.

Example output

The connector returns a Global instance status channel plus one Instance status <instance> channel per Salesforce instance in the selected region, each carrying the instance's health as a status string:

{
  "metrics": [
    { "channel": "Global instance status", "value": "OK" },
    { "channel": "Instance status NA224", "value": "OK" },
    { "channel": "Instance status EU45", "value": "OK" },
    { "channel": "Instance status AP26", "value": "MINOR_INCIDENT_CORE" }
  ],
  "message": "Metrics successfully retrieved.",
  "status": "OK",
  "date": 1725981405127
}

When a Location is selected (for example EMEA), only that region's instances are returned; Global instance status reflects the worst status among them:

{
  "metrics": [
    { "channel": "Global instance status", "value": "MAINTENANCE_CORE" },
    { "channel": "Instance status EU45", "value": "OK" },
    { "channel": "Instance status EU46", "value": "MAINTENANCE_CORE" }
  ],
  "message": "Metrics successfully retrieved.",
  "status": "OK",
  "date": 1725981405127
}