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Dynamics 365

Live Assist for Dynamics 365 adds chat, co-browsing and voice escalation to your Dynamics 365 customer service desk. When one of those services degrades, your agents feel it before anyone reports it.

The Dynamics 365 application retrieves the status of the Live Assist for Dynamics 365 platform and makes it available to your monitoring tool. Status information can be visualized from the Live Assist for Dynamics 365 Status website.

Options

  • Name*: Just a simple label to find it easier in the SenHub's interface.
  • Description: Description for your own usage only.
  • Group: optional — assign this instance to a group to organise it within SenHub.
  • Resource Type*: The type of resource you want to retrieve. The only option is:
    • Service Health — Reads the status page and returns one channel per service with its current status.

Example output

One channel per service, valued with its current status:

{
  "metrics": [
    { "channel": "Co-browse Service", "value": "Operational" },
    { "channel": "Chat Service", "value": "Operational" },
    { "channel": "Chatbot Service", "value": "Operational" },
    { "channel": "Voice and Video Escalation Service", "value": "Operational" },
    { "channel": "Administration Portal", "value": "Operational" },
    { "channel": "Campaign Management Portal", "value": "Operational" },
    { "channel": "Billing Portal", "value": "Operational" },
    { "channel": "Onboarding Service", "value": "Operational" },
    { "channel": "Supervisor Portal", "value": "Operational" },
    { "channel": "Messaging Service", "value": "Operational" }
  ],
  "message": "Metrics successfully retrieved.",
  "status": "OK",
  "date": 1725981405127
}

Values are reported exactly as the vendor words them, the usual ones being Operational, Degraded Performance, Partial Outage, Major Outage and Under Maintenance.

The channel list follows the vendor's page: when a service is added there, a new channel appears on its own at the next collection. If the page itself becomes unreadable, the connector reports an error rather than an empty list, which would read as a platform without any incident.