How do you monitor your SaaS applications?

When integrating a Saas application, the first reflex is often to say that the application is not part of the information system from an infrastructure point of view.The IT team has no access to the resources hosting the application and it would make no sense to monitor them anyway since you are paying for access to a service and not to the architecture that hosts it… However, users don’t make a distinction: them. Internal or hosted application, it is their IT administrator that they call when there is a problem!

How and above all what to tell them?

Senhub brings you the solution! Let’s see how.

In addition to being alerted and being able to confirm an incident with its users, measuring access to the SaaS application also helps in monitoring the application’s usage contract. Furthermore, it is not possible to exclude SaaS tools from the company’s application SLA dashboard simply because they are not operated by IT teams.

We must therefore find a way to evaluate this availability.

Ping, access to the login page, these are simple tests but they don’t tell you much about how well the application really works. For example, being able to connect to the Office 365 login page does not guarantee that you can send an email. On the other hand, developing an application user scenario is probably excessive. It will not be exhaustive and will have a cost.

There is still a way: the application status page.

Indeed, SaaS editors very often provide a web page or via their APIs, information on the availability of their services. More complete than a simple access test and without the cost of a user scenario, this information allows you to be more explicit with your users in case of an incident and more precise in measuring the availability of the application and its features.

Thanks to the connectors offered by Senhub!

Here is the list of applications already supported:

• Accuweather
• Bubble
• Cloudflare
• Dialpad
• Digital ocean
• Discord
• Hubspot
• Ledger
• Notion
• Office 365
• Payplug
• Rollbar
• Salesforce
• Sentry
• Slack
• Trello
• Twitter
• Worldpay

Every information provided by the editor on his page can be integrated into your monitoring. So if all or part of its functionalities and/or infrastructures encounter problems: you are informed in real time.

All these applications can now be integrated into your monitoring tool: Nagios & folks, PRTG , Prometheus and Zabbix ! They can also be integrated into any tool capable of parsing JSON thanks to the native Senhub format.

Github , Gocardless , Stripe and Vonage (Eriksson) are in the pipeline. Don’t hesitate to tell us your priorities and wishes: we will integrate the most popular applications first!

To try Senhub it’s here: https://hub.sensorfactory.io/